When is my deposit due?

50% or more of the full tariff amount is required at the time of a confirmed booking. This is in addition to our booking fee.

When do I have to pay the balance of my Accommodation tariff?

You must pay the balance of your accommodation tariff earlier than 14 days prior to your check-in date.

When is check-in time?

Check-in time is 2.00pm – 5.00pm.  However keep an eye out for our special deal of early check-in and late check-out!

Can I check-in early?

Most cases your accommodation has been vacated by previous guests that morning. However, please speak with our team who may be able to arrange

When is check-out time?

Usually, check-out is at 10am however keep an eye out for our special deal of early check-in and late check-out off season. Strictly 10am checks outs during peak season.

What if I am arriving/departing outside of office hours?

Our front office hours are 9am-5.30pm Monday to Saturday and 10-5 on Sundays however alternative arrangements can be made. Please call our team during office hours prior to your check-in date to arrange. If you are dropping keys off, please place in the slot in the front door of the office.

Where do I collect the keys from?

Keys are to be collected from our Office located at 1b a’Beckett Street

What should we bring?

Most of our properties do not provide linen; therefore you will need to bring sheets, pillow covers, bath towel including mats, tea towels and do not forget your beach towels!. Also, you will need to bring perishables like dishwashing liquid, toiletries and etc.

What if we leave something behind?

There is an administration fee for our team to collect items from a property, and it is the Guest’s responsibility to arrange postage. If our housekeepers bring lost property to our office it will be stored for a two week period then donated.

What should we bring?

Most of our properties do not provide linen; therefore you will need to bring sheets, pillow covers, bath towel including mats, tea towels and do not forget your beach towels!. Also, you will need to bring perishables like dishwashing liquid, toiletries and etc.

Do we have to clean properties before we leave?

It is stated in the Terms and Conditions that it is required the Guest leave the property in the way it was received in a clean and tidy manner upon departure. This includes washing dishes, emptying the dishwasher, cleaning the BBQ, sweeping the floor and taking all rubbish out of the house and putting the bins out on the curb for collection. This is to avoid excess cleaning costs.

What if a property is not clean on arrival?

Please contact our Hospitality team immediately upon arrival so we can arrange cleaning. If there are any issues please notify our team within 24 hours of arrival at the property so we can arrange a resolve in a reasonable time.

Are pets allowed inside pet friendly properties?

We encourage you to keep your pets outside when holidaying with us. Some properties prefer pets outside whilst others are lenient. If you feel your pet should be inside, please discuss with our team.

Who do I contact if there is a problem?

In the event of a problem you should refer to our check list that is left in each property for you to gain information on what to do when a problem arises.

We are also available via telephone in extreme circumstances on 0409 741 405

How do I cancel a booking?

You can cancel bookings by phoning our property managers, there is a 12.5 % of the total tariff charged and a minimum 14 days cancellation notice is required.