The terms and conditions of the Letting Contract is agreed by both parties as follows. This agreement protects both guests and landlords in the event of any problems or discrepancies. On payment of the guests deposit it is deemed the guest accepts the Booking Terms & Conditions.

DEPOSIT – To secure your booking a deposit of 50% of the total tariff is required along with a non-refundable Booking Fee of $35.00 within 48 hours of making the booking. Should your deposit not be paid by this time, the booking will be automatically cancelled. We accept credit cards (visa and MasterCard), cash, cheque and EFTPOS. Please note credit card payments incur a payment processing fee of 2%. Credit card details will be held in lieu of a bond. The guest agrees to a pre authorisation of their credit card to be held by South Coast First National as a security deposit and they authorise any charges to be charged to this credit card, without notice or demand, in the event of any loss or expense arising from breach of their agreement to rent the property, their occupation of the property or damage to the property. If payment is made by cheque, receipt is issued subject to cheque being cleared. A fee for dishonour or re-presented cheques is charged.

The registered guest will be held financially responsible for any loss or damage caused during his/her stay. This includes excess cleaning, excess rubbish removal, breakages and late check outs.


The balance of the rental amount for our December/January bookings is to be paid in full no later than the 1st of November.

For all other bookings, the balance of the rental amount is to be paid two (2) weeks prior to entering the property.

Failure to pay the balance of the rental amount on time may result in the owner cancelling the booking and re-letting the property.

CANCELLATIONS FEES: All booking deposits paid are non-refundable. Provisions: 1.A 12.5% fee4 of the total tariff will apply for cancellations.

2. If your booking is cancelled 3 months or more prior to your arrival date your deposit will be refunded minus the administration fee. Booking fee(s) are non-refundable at any time. 3. If you cancel your booking within 3 months of your arrival date any refund is subject to re-booking the premises for the same time as your booking. Refunds following cancellation may only be available if and when period cancelled is fully rebooked for the total period and equal amount of tariff. 4.Any cancellations made 30 days or less prior to your arrival will result in forfeiting all monies being the full rental and charges levied. 5.A change of booking dates or a change to another property attracts the same conditions as listed above. 6.No refunds for early departures or shortening of stays.

REBOOKING: In peak season, if you wish to rebook the property for the same dates next year you must do this when vacating the property. A $35 booking fee is required to be paid at time of booking to secure these dates. If you choose not to rebook at the time of your departure the property will then be offered as available for others to book.

ARRIVAL AND DEPARTURE: Check in is 2pm and check out is strictly 10am on the day of departure. In mid and low season, the check in is 2pm and check out is 10am. A $50.00 per hour penalty fee will be charged for late check-outs unless prior arrangements have been organised. Late check outs are not available during peak periods or for back to back bookings. Early arrival may be permitted by prior arrangement.

NUMBER OF OCCUPANTS: The number of guests of the rent premises must not exceed the number of beds provided or the number agreed to with the agent at the time of booking. Termination of the booking may occur if this is breached. Additional caravans, motor vehicles, motorcycles and the erection of tents are strictly prohibited. Wedding, Parties, Events or …anything: Properties we manage are to be used purely for holiday accommodation only. A charge of $1,800 will be incurred should any type of function be held at the property without prior notice. KEYS Keys (and remote controls if applicable) are to be collected from our office at 1B A’Beckett Street All guests are responsible for the safekeeping of accommodation keys/remotes and call out fees are payable if a replacement key is required. If keys/remotes to accommodation property are lost or damaged by the guests you are responsible for the cost of full replacement set of keys and garage remotes. If a agent is not available a locksmith may be called at the occupiers expense.

SMOKING – All properties are non-smoking without exception.

CLEANING – The property is to be left as you found it with all dishes washed, dried thoroughly and put away and all food removed from refrigerator and cupboards. Dishwashers are to be left empty. Any nauseous cleaning will incur a charge at the discretion of the management. A cleaning charge of $35 per hour will be incurred if this condition is not adhered to. After use, please clean the BBQ – a splash of beer and a quick rub with newspaper should suffice. If the gas bottle on the BBQ runs out of gas you will be reimbursed for the cost of exchanging the gas bottle at the SWAP & GO at the local BP service station on the corner of Williams St and Bayview Ave upon presentation of a receipt. Please note that some properties do have a spare gas bottle.

•We do not guarantee TV reception or performance.

•In the event of the property being for sale inspections with prospective purchasers may be necessary during reasonable hours by appointment.

Linen – unless otherwise specified, guests are to supply all bed linen including flat and fittet sheets, pillow cases and doona covers, bath / beach towels and tea towels.

DAMAGE/REPAIRS/LOSS – As a guest, you are responsible for all damages, breakages and losses incurred during the term of your occupancy. All damages, breakages and losses must be replaced, paid for or made good to the satisfaction of the owner/agent. This includes replacing/recutting lost keys. RUBBISH BINS – Rubbish bins are to be placed out each Tuesday evening when occupying the property. There are 2 bins: Red bin is for the general waste, Yellow is for recycling and the Green bin is for garden waste. Please use the bins as appropriately indicated. Failure to place bins our or use as indicated will result in a $40.00 rubbish collection charge. TARIFFS – Are current and subject to change without notice. No responsibility is accepted for errors and omissions on the website or verbally. NOISE/NUSIANCE – Immediate termination may apply in the event of unnecessary or excessive noise, nuisance or disturbance caused to neighbouring properties during your occupancy.

TERMINATIONS – The Company reserves the right to terminate without notice the booking of any customer whose behaviour is such that it is likely, in our reasonable opinion, to cause distress, damage, or annoyance to any other customer, employee, 3rd party, or to hotel property. If you fail to make the balance payment in full by the 4 week prior to arrival deadline, your booking will be terminated with the loss the deposit paid. Should you not be able to satisfy the security bond, unfortunately, we cannot allow you to stay and the booking will be terminated. No refund will be made available in this instance. PETS – Animals and pets are not permitted on the premises unless otherwise stated by the agent. Animals and pets are not permitted inside the property under any circumstances. PERSONAL PROPERTY – Please remember to take all personal belongings with you upon departure. No responsibility will be accepted by the Agent/Owner for any personal possessions left after departure. Any items left behind that need to be returned to you will be sent C.O.D. (cash on delivery). We agree to hold item(s) for a period of 2 weeks, after such time the item(s) will be donated to the local op-shop. AFTER HOURS ASSISTANCE – For urgent after hours assistance, please call 0000000000. A call out fee of $100.00 may apply in these circumstances. BOOKINGS – Bookings are accepted by us in good faith as agents for the property owners. We cannot be held responsible for actions taken by the owner of the premises or other occurrences which are outside of our control such as: 1.the property is sold 2.the tariff is increased prior to your occupation 3.the property is altered in any way 4.malfunction of the inventory articles 5.the property is withdrawn from letting any of these events we shall make every effort to find alternative accommodation for you.

The agent accepts no responsibility for:-

– Properties not viewed prior to booking or any misconception thereto

– Actions by the owner of the property i.e. property/contents altered, property sold, withdrawn from letting, increase in tariff or alterations thereto.

– Should the property be withdrawn from letting every effort shall be made to secure alternative accommodation.

– Availability of Trades people – The agent will attempt to get all maintenance taken care of as soon as is possible, please be aware that at times, handymen and tradesmen can have quite busy schedules and some parts do need to be ordered. We do endeavour to get issues fixed in the quickest time frame possible.

– Unforeseen circumstances and acts of nature such as weather conditions, pests, power outages etc

BOOKING SIGHT UNSEEN – We encourage guests to view properties online at prior to booking. We will accept no responsibility for any changes to properties, or misconceptions of properties based upon bookings made without inspection. Every effort is made to keep inventories and photographs up to date however; properties are individually owned and changes made by the owner can be done so without notice. The Booking Agent will not be held responsible for failure of utilities and essential services such as electricity and hot water, should it cease to function. However, upon appropriate notification to the Booking Agent, every attempt will be made for appropriate action. DOUBLE BOOKING – If a double booking occurs (Note: this is extremely rare but human error can

occur), the first booking taken will take precedence and if available, every endeavour will be taken to find you an equivalent property within South Coast First National. If we have no properties available, we will do our best to outsource a property if a property cannot be found your deposit will be refunded in full.

Indemnity 1.The guest: a)Uses and occupies the premises at his/her own risk; and b)Indemnifies the owner against liability, which may attach to the owner as a result of injury or loss being personal or proprietary suffered by any person where any injury, damage or loss has been contributed to or caused by any act or occasion of the guest or his/her agent.

Disclaimer South Coast First National does not accept liability in contract or tort for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by force, majeure or other events which are beyond our control or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, extreme weather, acts of God, acts of Government or of any other authorities, accidents, theft to our failure of machinery or equipment or industrial action. For the avoidance of doubt, the Cancellation Policy applies to cancellation by reason directly or indirectly related to events which are beyond our control including warnings issued by any authorities. Privacy All personally indemnifying information that you provide voluntarily (e.g. name, address and phone number) will only be used be used by South Coast First National we will not sell, trade, share or licence the information you provide to any other entity.